Privacy Policy

Last updated: 26 July 2026
At The Kept Home, we prioritize the protection of your personal data. This policy outlines how we handle your information when you browse our site, inquire about our cleaning services, or engage our team.
**1. Who We Are**
The Kept Home delivers professional domestic cleaning across Mirfield, Kirklees, and nearby regions. We act as the data controller for all personal information gathered.
**Contact Details**
- Business Name: The Kept Home
- Website: www.thekepthome.co.uk
- Email: peri@thekepthome.co.uk
- Business Address: Available upon request
**2. Information We Collect**
We may gather specific details to provide our services, including:
- Full name and contact info (email, phone, address)
- Property details (room counts, access instructions, parking, pets)
- Service preferences, allergy information, or mobility needs
- Payment information and communication history
**3. How We Collect Data**
Information is collected when you:
- Fill out our online enquiry form
- Contact us via phone, email, social media, or WhatsApp
- Book a service, leave a review, or subscribe to updates
**4. How We Use Your Information**
Your data allows us to:
- Provide accurate quotes and manage bookings
- Deliver cleaning services safely and effectively
- Maintain customer service standards and tax records
- Send service updates or marketing (where permitted)
**5. Lawful Basis for Processing**
We process data under the following legal grounds:
- **Contract**: To fulfill our service agreement with you.
- **Legitimate Interests**: To manage our business operations effectively.
- **Legal Obligation**: For tax, insurance, and regulatory compliance.
- **Consent**: When you explicitly agree to marketing or testimonials.
**6. Marketing Communications**
We only send marketing updates if you have opted in. You can stop these messages at any time by emailing peri@thekepthome.co.uk. We never sell your data to third parties.
**7. Data Sharing**
We only share data with essential partners, including:
- Service platforms like Wix and email/payment providers
- Professional advisors (accountants, insurers) and legal authorities if required by law
**8. Data Retention**
We keep your data for as long as necessary:
- Enquiries: Up to 12 months
- Customer Records: Duration of service plus up to 6 years for tax purposes
- Marketing Consent: Until you unsubscribe
**9. Protecting Your Data**
We employ secure email systems, password protections, and limited access protocols to safeguard your information against unauthorized access.
**10. Your Legal Rights**
You have the right to access, correct, or delete your personal data. You may also object to processing or withdraw consent. To exercise these rights, contact us at peri@thekepthome.co.uk.
**11. Cookies and Tracking**
Our website uses cookies to enhance your experience. You can manage these settings via your browser. Essential cookies run automatically, while analytical cookies require your consent.
**12. Photos and Reviews**
We only publish testimonials or home photos with your express permission. We ensure no identifiable personal items or family members are visible without consent.
**13. Third-Party Links**
We are not responsible for the privacy practices of external sites (like Facebook or Instagram) linked on our page. Please review their policies independently.
**14. How to Complain**
If you have concerns, please contact us directly. You also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
**15. Policy Updates**
Any changes to this policy will be posted here on our website.